Assisting your Crypto mining needs
FAQS
helping you get the most out of our products
Frequently Asked Questions
We specialize in selling GPU crypto mining rigs that can be used to mine any GPU mineable cryptocurrency.
We use DHL or other express shipping for most of our products. Bulk orders are usually sent with air freight so we can offer better rates.
Yes, we offer a 1 year international warranty. If anything breaks we will send you a new replacement unit. Bulk customers have the option to upgrade to a 2 year warranty.
Yes, it supports any AMD or NVIDIA GPU. Please check the specific product description for what is the maximum GPU physical size that will fit the mining rig. Our X12ULTRA supports all GPUs that are no more than 61mm thick and up to 350W per GPU power consumption.
Yes, our mining rigs work with both Linux and Windows. Our rigs come pre-installed with Hive OS. For bulk customers, we can flash the operation system of choice on SSD.
No, We do not accept returns. If the item is defective or has been damaged during shipping we will replace it free of charge.
All buyers are responsible for bearing the cost of customs and import tax (except DDP options). Please check the invoice for the delivery terms if the shipping option already includes import duties, tariffs, or tax.
Yes, all of our rigs come pre installed with Hive OS.
Right now there are some countries we do not ship to due to problems we’ve had with customs. If you are encountering the message NO SHIPPING OPTIONS WERE FOUND, we don’t currently ship to your country.
If you need us to ship to your country please contact us at support@minerdude.mystagingwebsite.com and we might be able to ship the goods for you using your agent.
Yes. Our mining rigs include everything needed to start mining besides the GPUs and the AC power cable (the cable that goes from your wall outlet to the mining rig).
All mining rigs usually ship from our main manufacturing facility in Shenzhen, China.
We can manufacture and assemble up to 8000 crypto mining rigs per month.
Yes, we release BIOS updates when needed to add support for new GPUs that are not yet released. We offer bulk customers the option to integrate new features in our hardware watchdog & smart fan controller software integration with Hive OS or any other mining OS.
Yes, for orders of 1000+ rig’s we can customize the motherboard, case, and all other aspects of the mining rig to fit your requirements. Design, validation, and mass production times are between 40-60 days.
It is possible to pay by wire transfer or in cryptocurrency (ETH, USDC, USDT preferred).
Orders are usually delivered to our customers in 12-18 days after we receive payment. That is unless there are any force majeure events that we cannot control!
Pre-sales Questions
If you have any questions regarding our products or services, please contact us via email.
For bulk customers, we will assign you a VIP client handler.
